FAQs

What are wax melts?

A wax melt is a scented piece of wax, which when heated in a wax burner or warmer, will melt into a pool of the burner/warmer dish emitting a beautiful fragrance throughout your home. A wax melt is essentially a wickless candle designed to give a stronger fragrance release.

Unlike a candle, the wax from a wax melt will not be 'used up' or burnt away, it can be re-melted many times to continue to enjoy the aroma. Once all of the fragrance has spent, the old wax is removed and replaced with fresh melts.

The mood-enhancing qualities of aroma can create a relaxing, comforting and warming ambience, or provide an invigorating boost to energise your day.

 

Instructions:

• Ensure your burner is specifically approved for wax use. 
• Place your burner/warmer on a heat resistant, well ventilated surface away from draughts.
• Place your wax melt into the empty dish of the burner.
• Place a 4hr unscented tea-light into the base of the burner and light.
• The wax will melt in the burner dish, but not evaporate, releasing a beautiful fragrance throughout your home.

To remove wax:

• When all of the fragrance has spent, ensure the wax has cooled & hardened.
• Light a tea light in the base of the burner for approximately 30-60 seconds.
• Gently press the hardened wax disc at one edge to remove and wipe out the dish of the burner.
• Never use a knife or other sharp object to remove wax as this may cause damage to your burner.

Wax melt safety

• Always place your burner on a heat resistant, well ventilated surface, away from draughts and flammable materials.
• Do not use with a tea-light that burns for more than 4hrs.
• Do not try to move your burner once lit, the top of the vessel may become extremely hot.
• Keep out of reach of children and pets.
• Never leave a burning candle unattended.
• When the fragrance is spent, allow wax to cool and harden before removing.

How long do wax melts last?

Wax melts can be re-melted many times to continue enjoying the infused aroma. How long wax melts last depends on the melts you're using. Our wax melts are known for lasting 2-3 times longer than many store bought melts.

We recommend a maximum burn-time of 4hrs at any one time. Our melts last approximately three 4hr burns (12 hours total per melt). If using our wax melt hearts, pop two hearts into your wax burner for the optimum scent throw. Our five-piece snap bars carry 60hrs of aroma. Our clamshells which consist of 6 melts, will fragrance your home for over 70hrs and our large sample box carries over 140hrs of aroma burn time.

Warnings/Hazards

Always read the label before use. May cause an allergic reaction. IF ON SKIN: Wash with plenty of soap and water. If skin irritation or rash occurs: seek medical advice/attention. Keep out of reach of children. Causes serious eye irritation.  IF IN EYES: Rinse cautiously with water for several minutes. Remove contact lenses, if present and easy to do. Continue rinsing. If eye irritation persists: Get medical advice/attention. Avoid release to the environment. Harmful to aquatic life with long lasting effects. Dispose of contents/container to approved disposal site, in accordance with local regulations. 

In accordance with the European Regulation (EC) No 1272/2008 on Classification, Labelling and Packaging (CLP) (2009), information on the chemical properties and any associated hazards contained within each of our products is provided.

To get the most out of your reed diffuser, we recommend following our care instructions below.

1. Carefully remove the stopper.
2. Place the reeds inside the reed diffuser. We use fibre reeds which are purposefully porous, this allows the liquid to be gradually absorbed, slowly moving up the reeds before scenting the surrounding air.
3. To avoid spillage, we recommend placing your diffuser in a location where it will be least likely to be knocked over by humans/pets.
4. To protect your furniture, we strongly recommend placing a protective mat or plate beneath your reed diffuser to avoid surfaces being damaged. Reed diffuser liquid can cause permanent staining or marking when in contact with polished or synthetic surfaces, as well as soft furnishings and wall paper.
5. We use high-quality fiber reeds which are designed not to clog, therefore they do not require weekly turning. However, you can turn your reeds whenever you wish to boost your fragrance, taking care not to allow any drops of liquid to land on any surrounding furnishings.  
6. When all of the liquid in your reed diffuser has evaporated, wash the vessel with warm soapy water and purchase a refill here.

My diffuser is too strong: Remove some reeds to reduce its power or relocate your reed diffuser to a larger room.

My diffuser is too weak: Add additional reeds if available or turn your reeds to boost your fragrance. If attempting to scent a large space, you may require an additional diffuser in opposite corners of the room.

Always read the label. Keep out of reach of children. May cause an allergic skin reaction. IF ON SKIN: Wash with plenty of soap and water. If skin irritation or rash occurs: Get medical advice/attention. Causes serious eye irritation. IF IN EYES: Rinse cautiously with water for several minutes. Remove contact lenses, if present and easy to do. Continue rinsing.  If eye irritation persists: Get medical advice/attention. Avoid release to the environment. Harmful to aquatic life with long lasting effects. Dispose of contents/ container to approved disposal site, in accordance with local regulations. 

In accordance with the European Regulation (EC) No 1272/2008 on Classification, Labelling and Packaging (CLP) (2009), information on the chemical properties and any associated hazards contained within each of our products is provided.

Send your loved ones the gift of home fragrance with the option to include a personalised message, beautifully packaged in a high-quality luxury magnetic gift box, finished with a ribbon and bow. Select this option during checkout.

As our gift boxes are set sizes, we may not be able to fit all of the items in your order in the same box. When this occurs we may package some items separately. If you are placing a large order, please state which items you would like 'gift boxed'. This can be done using the 'Note to Seller' text box during checkout.

Shipping 

Our letterbox wax melt sample boxes are sent via Royal Mail for as little as £1.55.

For everything else, we endeavour to keep shipping cost as low as possible and are pleased to offer a reliable, tracked delivery service priced at £4.95.

We offer Free shipping on all orders over £75.

Due to the nature of our products, many of our items are made to order, therefore please allow up to 7 working days to process and dispatch orders. During busy periods our turnaround times may be extended to 10 working days.
You will receive a confirmation email once your order is dispatched to let you know it is on it's way.

(Currently we only ship within the UK mainland.)

Pick Up

We offer a free local collection service in Team Valley, Gateshead. Please select the 'Pick Up' option during checkout.
We also have the option to pay 'cash on collection'. Again, just select this option during checkout.

You will receive an email once your order is ready for pick up, with instructions to arrange collection.

We are dedicated to making products that we hope you'll love, but if for any reason you don't, you can return it :)

We have a 30-day return policy, which means you have 30 days after receiving your item to return it to us for an exchange, store credit or refund. Please note that we cannot refund shipping costs.

To start a return, contact us at sales@lamaisonaromas.co.uk within 14 days of receiving your goods and let us know which product(s) you wish to return and your reason for returning. To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You will also need your receipt or proof of purchase.

We cannot refund items that we do not receive, therefore, please ensure you keep proof of postage when returning items to us incase it gets lost in the post and you need to track it down. If your return is accepted, we’ll send instructions on how and where to send your package.

Return shipping

Please note that we are a small upcoming business and therefore are unable to cover the cost of return shipping. Before paying for return shipping, consider whether the item could be gifted to a family member or friend.

You can contact us for any return question at info@lamaisonaromas.co.uk.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can solve the issue for you as fast as possible. Damages and issues must be reported within 14 days of goods being received and photographic evidence may be required.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds: We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method. All refunds will be made within 14 days of returned goods being received. Please remember it can take a few days for your bank or credit card company to process the refund.